Flower Delivery Express is a well-known delivery service in the United States, unfortunately not always for the best reasons. Not all Flower Delivery Express reviews throughout the years have been positive, with labels such as “true rip off artists”, “the worst flower express delivery company I have ever encountered” or “this place is a joke” connected to the name of the company. Today we will offer our unbiased Flower Delivery Express review, based on the experience of multiple customers, so you know what to expect from this express flowers delivery service.
Flower Delivery Express History and Overview
The Flower Delivery Express service that we know today started as Wesley Berry Flower Delivery Express (or Wesley Berry Flowers) in the year 1946 in Detroit. Mr. Berry’s company started out as a humble family business, with the Berry’s living upstairs. Throughout the years it gained popularity in the city of Detroit and then expanded to a larger territory. It stood out among other express flower delivery services at the beginning of the 1990s, when it offered its services online in 1994.
In a nutshell, Flower Delivery Express obviously offers express flower delivery for more than eighty countries in the world, with the United States and Canada being the primary markets. They provide various types of flowers and gifts for all sorts of occasions, such as anniversaries, birthdays, new baby, thank you, congratulations or corporate gifts, each with their own separate recommendations. The company claims that deliveries are made during the same day that the order is placed, but Flower Delivery Express complaints state otherwise (we will get into detail about that below). Their regional deliveries are carried out the UPS and FedEx services from Flowers Delivery Express shops. Orders can be placed by calling the Flower Delivery Express phone number listed on their website, or directly online at any time of the day or week.
Flower Delivery Express: How to Use It and What to Expect
Here comes the part that is not exactly the most pleasant for us to present, but we pride our informative articles on stating the truth. Generally speaking, when Americans hear about this company, the first question that crosses their mind is: “Is Flower Delivery Express legit?” We do not take pleasure in saying it, but the majority of reviews point out a Flower Delivery Express scam that everybody is talking about. The majority of users do not look into reviews before using their services and decide to do so because it is the first express flower delivery website that comes up on search engines. Reviews regarding Flower Delivery Express customer services are mostly negative, with users complaining that they are hung up on, ignored or transferred to voicemails. Furthermore, clients believe that their customer services center is located outside of an English speaking country, as most of them have experienced troubles in communication with representatives on the phone.
The purchasing process begins with searching for your desired product on their website, afterwards typing in the zip code of the recipient. With each product, you have the possibility to choose from other recommended gifts “to make it more special”. You complete all of the information via an online form and select the delivery date, going through several other steps and finally confirming your order. Even though pop-ups appear on their website with a $40 savings code emailed on the completion of your order, quite a few people were actually overcharged the same amount directly after ordering.
Many users state that they had received a Flower Delivery Express coupon code for future orders, but they cannot be combined. One customer from California reported that he had been promised an immediate $40 Flower Delivery Express coupon, with an additional promise for other Flower Delivery Express coupons for the next orders. Aside from the fact that the product the customer purchased was highly overpriced, his Flower Delivery Express promo code had expired, a detail that was not communicated to the customer beforehand.
Additionally, a surprising number of individuals on alternative websites point out that the positive reviews on the Flowers Express Delivery website are fake, because on any other platform almost all of them are negative. Moreover, complaints of old flowers, broken stems and even broken vases have been made, with photographs to support the claim. In other situations, the flowers are not delivered at all or the customer’s credit card was overcharged. If you do choose to use their services, you should take into consideration the fact that they have a cancellation fee of 30% from your total order. The bottom line is that Flower Delivery Express might not end up being the most reliable service of its kind. Users recommend that if you want an express delivery flowers service, you should search in another place.