All2Door Terms of Service
Last updated: April 28, 2015
These Terms of Service include:
Your agreement that the Service is provided “as is” and without warranty (Section 17).
Your agreement that the Company has no liability regarding the Service (Section 18).
Your consent to release the Company from liability based on claims between Users (Section 3) and generally (Section 18).
Your agreement to indemnify the Company from claims due to your use or inability to use the Service or content submitted from your account to the Service (Section 19).
Your consent that either party has the right to compel arbitration (Section 20).
Your consent that no claims can be adjudicated on a class basis (Section 20).
1. Service Connects Taskers and Clients
The Service is a communications platform which enables the connection between Clients and Taskers. Clients are individuals and/or businesses seeking to obtain task services (“Tasks”) from Taskers and are therefore clients of Taskers, and Taskers are individuals and/or businesses seeking to perform Tasks (“Taskers”) for Clients. Clients and Taskers together are hereinafter referred to as “Users.”
2. Service Only Provides a Venue
The Service is a platform for enabling connections between Users for the fulfillment of Tasks, but Company is not responsible for the performance of Users, nor does it have control over the quality, timing, legality, failure to provide, or any other aspect whatsoever of Tasks Clients, nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Users. Company does not have control over the quality, timing or legality of Tasks delivered by its Taskers. Company makes no representations about the suitability, reliability, timeliness, or accuracy of the Tasks requested and provided by Users identified through the Service whether in public, private, or offline interactions.
3. User Vetting
Clients and Taskers may be subject to an extensive vetting process before they can register and during their use of the Service, including but not limited to a verification of identity and a comprehensive criminal background check, at the Country, State and local level, using third party services as appropriate. Users hereby give consent to Company to conduct background checks as often as required in compliance with federal and state laws and the Fair Credit Reporting Act.
Although Company may perform background checks of Users, as outlined above, Company cannot confirm that each User is who they claim to be and therefore, Company cannot and does not assume any responsibility for the accuracy or reliability identity or background check information or any information provided through the Service.
When interacting with other Users, you should exercise caution and common sense to protect your personal safety and property, just as you would when interacting with other persons whom you don’t know. NEITHER COMPANY NOR ITS AFFILIATES OR LICENSORS IS RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICE AND YOU HEREBY RELEASE THE COMPANY AND ITS AFFILIATES OR LICENSORS FROM ANY LIABILITY RELATED THERETO. COMPANY AND ITS AFFILIATES AND LICENSORS WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE SERVICE.
4. Billing and Payment
Users of the Service contract for Tasks directly with other Users. Company will not be a party to any contracts for Tasks or services.
Users of the Service will be required to provide their credit card or bank account details to Company and the Payment Service Provider retained by Company (the “PSP”).
Clients will be responsible for paying the invoice for each Task (the “Invoice”), which will include (i) the pricing terms of the Task agreed with and provided by a Tasker (“Task Payment”), (ii) any out of pocket expenses agreed with and submitted by a Tasker in connection with the Task, (iii) any tip or gratuity, if applicable, (iv) the service fee the Company assesses for the Service, based on the Task Payment amount, and (v) the trust and safety fee, which is used to offset the Company’s cost of providing you the All2Door Guarantee set forth in Section 13.
Within 24 hours after Client receives confirmation through the Service or via email that a Task has been completed, Client authorizes Company to provide Client’s payment details to the PSP for processing of Task Payment, out of pocket expenses owed to Tasker, any tip or gratuity, if applicable, and the service fees and trust and safety fees owed to Company for the use of the Service. You may be charged a cancellation fee through the PSP if you book a Task, but cancel it before it is completed, as set forth in the Task pricing terms.
Company reserves the right, in its sole discretion (but not the obligation), to (i) place on hold any Task Payment and out of pocket expenses, or (ii) refund, provide credits or arrange for the PSP to do so.
Task Payment and fees must be paid through the Service and may be paid using a Gift Card (see Section 5) in Client’s sole discretion.
Users of the Service will be liable for any taxes (including VAT, if applicable) required to be paid on the Services provided under the Agreement (other than taxes on the Company’s income).
5. Gift Cards and Vouchers
Company gift cards (“Gift Cards”) and vouchers or promotional codes (“Vouchers”) may be available and can be used to pay Task Payments and Company fees in part or in full, but may not be used to pay for reimbursement of out of pocket expenses and Company fees associated with a Task provided through the Service. Vouchers are an offer (subject to the terms of the voucher) by the Company to reduce the amount a Client has to pay in relation to a Task Payment and/or our fee. Vouchers will not affect the amount of the Task Payment a Tasker ultimately receives. You agree that you will only use one Voucher per person, and will comply with Voucher terms, including but not limiting Voucher use to first-time Users (which means that you will not use such a Voucher with a new account you create if you already have an account on the Service).
Client must enter each Gift Card into Client’s account for its appropriate value before Client can use that value on the Service.
Gift Cards are not replaceable if lost or stolen and have no expiration date, but in certain U.S. states, after a period of time, we may remit the cash associated with unused Gift Card balances to certain states pursuant to their abandoned property laws. Once we have remitted such cash to a state, if someone tries to redeem the Gift Card, it may no longer be redeemed and we may direct them to that state’s government instead. Gift Cards have no cash value and are not redeemable for cash except in the following ten U.S. states where it is required by law to the extent noted below: California, Montana, Washington, Vermont, Maine, Rhode Island, West Virginia, Colorado, Massachusetts, and Oregon. If you are a resident of one of these U.S. states, and the balance on your Gift Card is less than the respective dollar amount below, you may redeem it for cash: